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This insurance is arranged by Supercover Insurance Ltd and underwritten by UK General Insurance Limited. Supercover Insurance Ltd and UK General Insurance Limited are authorised and regulated by the Financial Conduct Authority.

Making a Claim

You can make a claim by calling our dedicated Claims Advisors on 0203 794 9294, or by emailing at claims@gadget-cover.com.

Claim Requirements

In respect of theft or loss of your mobile phone.

You are required to report the theft or loss to your Network Provider within 24 hours of discovery in order that they can blacklist your handset.

You are required to report the theft or loss to the Police authority within 48 hours of discovery and obtain a crime reference number in support of a theft claim and a lost property number in support of a loss claim and a copy of the Police report.

In respect of all claims:

  • You will be required to provide the original proof of purchase of the mobile phone for which you are claiming. This proof of purchase must evidence that you own that particular Mobile Phone, including the IMEI number and other identifying details where appropriate.
  • You must provide the original proof of purchase in respect of any accessories for which you are claiming for under the terms of the policy.

Excess Payment

There is an excess fee payable for every claim you make:

  • If your claim is for a Mobile Phone up to the value of £250 (when new) the excess fee is £25 for any claim.
  • If your claim is for a Mobile Phone between the value of £251 -£999 (when new) the excess fee is £50 for any claim.
  • If the claim is for a Mobile Phone over the value of £999 (when new) the excess fee is £75 for any claim.

Payment of the excess must be made before we settle your claim.

Processing of the claim

Our aim is to process the claim within 2 working days of submission. If your phone is being replaced, please allow 3 - 5 working days from authorisation. If the phone is being repaired, please allow 5 – 7 working days from authorisation.

 

JS Insurance is the trading name of Jade Stanley Limited, 5 Chapel Mews, Waterloo Street, Hove, East Sussex, BN3 1AR, Telephone: 01273 773 017. Jade Stanley Ltd is authorised and regulated by the Financial Conduct Authority. FCA Registration number is 306205.

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